Students will learn about the Information Technology Infrastructure Library version 4, also known as ITIL 4, in this course. ITIL 4 is a set of guiding principles and best practices that enterprises all over the world use to create value and offer high-quality, cost-effective services to consumers and customers. Learners will be exposed to ITIL 4 concepts and practices, as well as how to use this knowledge to conduct business tasks more efficiently and effectively, in this class. Participants will be qualified to join more advanced ITIL 4 courses after completing this course, which will provide more detailed information on ITIL 4 concepts and practice, as well as how they may aid enterprises. IT Service Management assists all firms, regardless of industry or business sector, in providing IT services in the most efficient and cost-effective manner possible. The ITIL® framework is utilised in government, commercial, and non-profit organisations alike, and focuses on IT Service Management best practices and efficient operations. The essential ideas of providing value, service offerings, service relationships, attaining results, managing costs, limiting risks, and measuring the utility and warranty of a given service are all covered in this course. ITIL 4 combines the finest of ITIL V3 and expands it to include the fundamental principles of Digital Transformation, allowing for a greater enterprise-wide implementation of ITIL. This integrates ITIL with our fast-paced, complex reality. In today's service economy, ITIL 4 is intended to provide enterprises with a complete approach for managing information technology. As a result, it includes the entire delivery and maintenance of tech-enabled products, as well as providing guiding tools for integrating IT into a larger business strategy.
- Information Security Management - This section describes the structured fitting of security into an organization. ... The primary goal of information security is to control access to information. The value of the information is what must be protected.
- Contribution to Service Value Chain - This topic It identifies the key tasks that must be completed in order to produce value in response to demand by creating and delivering products and services.
- Contribution of Knowledge Management - Controlling and managing the flow of information will assist you and your team in making decisions throughout the service process. You can ensure that the knowledge supplied to employees is accurate, dependable, and trustworthy when you implement knowledge management.
- Measurement and Reporting - The goal of the measuring and reporting procedure is to reduce ambiguity in order to enable good decision-making and continuous improvement. This is accomplished by gathering relevant data on various managed objects and validly assessing that data in a context that is appropriate.
- Measurement and Reporting to Value Chain - The objective of the measuring and reporting procedure is to reduce ambiguity in order to enable good decision-making and continuous improvement. This is accomplished by gathering relevant data on various managed objects and validly assessing that data in a relevant context.
- Organizational Change Management - This is a method for dealing with the human side of change. Any IT Service Management program, large or little, driven by an individual, a team, or a department, will have an impact on people.
- Knowledge Management - ITIL Knowledge Management is a process for gathering, analyzing, storing, and sharing knowledge and information inside an organisation. The main goal of this ITIL process is to increase efficiency by eliminating the requirement for knowledge rediscovery.
Benefits of the course/ Learning Objectives:
- You will learn third-party service delivery is now better than before.
- Reduce the expense of your training.
- You will get a better understanding of your IT costs and assets.
- This will boost your ability to deal with company risk and service outages or failures.
- You will reduce wastages better use of resources by eliminating unnecessary tasks.
Requirements/Instructions / Targeted Audience:
- No prerequisites, this course will teach you everything you need to know
- A desire to learn
- Anyone who is interested in learning more about the ITIL framework.
- Students who need to know the basics of the ITIL framework
- Students interested in learning how to apply the ITIL framework to improve IT service management in their organisations.
- IT workers or those who work in an organisation that uses ITIL and need to comprehend the framework in order to contribute to continuing service improvement should take this course.
- Anyone who has an interest in the ITIL framework
