In this introductory lecture, we discuss the different topics that will be covered in this section and prepare for success in this Knowledge Area of the Exam.

• Given a scenario, determine the key features that help to enable and measure sales productivity and adoption. 

• Identify use cases and considerations for using email and productivity tools. 

• Given a scenario, identify the appropriate mobile solution to improve sales productivity. Describe how Chatter enables collaboration in the sales process. 

• Explain the use cases and best practices for using Content vs. Chatter Files in the sales process. 

• Explain the capabilities and use cases of work.com pertinent to sales productivity.