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ITIL 2011/ v3 Foundation : Complete Course + Practice Exams
Introduction to ITIL
Introduction to ITIL V3 (8:44)
ITIL Service Strategy
Introduction to ITIL Service Strategy (4:42)
Service Strategy process and Service Portfolio Management (10:08)
Demand Management in ITIL Service Strategy (11:00)
Business Relationship Management Vs Financial Management (11:00)
Industry Experience of Service Startegy (11:25)
MODULE 3 : Service Design
Introduction to ITIL Service Design (11:25)
Service Design and Service management in ITIL (9:48)
Service Design Portfolio and 4Ps in ITIL (10:50)
Service Design Technology and Architecture (10:08)
Service Level Management Improvement Program (9:59)
IT Service Continuity Management (9:09)
IT Service Supplier Management (8:22)
MODULE 4 :Service Transition
Introduction to ITIL Service Transition (10:05)
Deep dive into ITIL Service Transition (10:51)
Change Management in ITIL Service Transition (9:35)
Service Asset and Configuration Management (7:51)
Release and Deployment Management (10:21)
Purpose and Objectives of Service Knowledge Management (7:29)
Service transition Industry Experience (8:08)
MODULE 5 : Service Operation
Overview of Service Operation (10:16)
Overview of Functions in Service Operation (13:57)
Technical Management (12:07)
Event Management – Roles (10:27)
Request Fullfilment process (10:05)
Problem Management (10:25)
Relationship Management (10:56)
Service operation Overall Process (10:28)
Industry Experience of Service Operation (9:02)
MODULE 6 :Continual Service Improvement
Objective of ITIL Continual Service Improvement (10:16)
Continual Service Improvement(CSI) Objective (11:12)
Continual Service Improvement(CSI) Register (10:39)
Seven Step Improvement Process of Continual Service Improvement (CSI) (9:42)
From Vision to Measurements (10:50)
CSF Measurements of Continual Service Improvement (CSI) (10:01)
CSI Manager Roles (10:20)
Continual Service Improvement (CSI) Input Output (10:26)
Industry Experience for CSI implementation (10:56)
MODULE 7:ITIL Certification importance
ITIL Importance (8:03)
MODULE 8:ITIL Exam
ITIL Exam Guide (6:09)
Service operation Overall Process
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