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ITIL 2011/ v3 Foundation : Complete Course + Practice Exams
Introduction to ITIL
Introduction to ITIL V3
ITIL Service Strategy
Introduction to ITIL Service Strategy
Service Strategy process and Service Portfolio Management
Demand Management in ITIL Service Strategy
Business Relationship Management Vs Financial Management
Industry Experience of Service Startegy
MODULE 3 : Service Design
Introduction to ITIL Service Design
Service Design and Service management in ITIL
Service Design Portfolio and 4Ps in ITIL
Service Design Technology and Architecture
Service Level Management Improvement Program
IT Service Continuity Management
IT Service Supplier Management
MODULE 4 :Service Transition
Introduction to ITIL Service Transition
Deep dive into ITIL Service Transition
Change Management in ITIL Service Transition
Service Asset and Configuration Management
Release and Deployment Management
Purpose and Objectives of Service Knowledge Management
Service transition Industry Experience
MODULE 5 : Service Operation
Overview of Service Operation
Overview of Functions in Service Operation
Technical Management
Event Management – Roles
Request Fullfilment process
Problem Management
Relationship Management
Service operation Overall Process
Industry Experience of Service Operation
MODULE 6 :Continual Service Improvement
Objective of ITIL Continual Service Improvement
Continual Service Improvement(CSI) Objective
Continual Service Improvement(CSI) Register
Seven Step Improvement Process of Continual Service Improvement (CSI)
From Vision to Measurements
CSF Measurements of Continual Service Improvement (CSI)
CSI Manager Roles
Continual Service Improvement (CSI) Input Output
Industry Experience for CSI implementation
MODULE 7:ITIL Certification importance
ITIL Importance
MODULE 8:ITIL Exam
ITIL Exam Guide
Introduction to ITIL Service Design
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