The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement OmniChannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant.
Salesforce is currently the 7th most in demand IT skill in the world, and Salesforce Consultant Certifications help you rise above the competition. The Consultant Certifications are especially in demand by Salesforce Partner companies.
A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.
This course fully prepares you for the Service Cloud Consultant Exam. Throughout the duration of this course, I cover and demonstrate each of the Knowledge Areas and core concepts you need to understand, such as:
SERVICE CLOUD SOLUTION DESIGN
CONTACT CENTER ANALYTICS
INTEGRATION AND DATA MANAGEMENT
I have 6 Salesforce certifications, including this one. Unlike other instructors you'll find on Udemy who are teaching things they are not certified for, I have not only the certifications, but the real world experience as a Salesforce consultant - having implemented several Service Cloud solutions for clients around the world.
After Thousands of Udemy Survey ratings for my courses, the students have spoken:
"Are you learning valuable information?" 99.6% answered YES
"Are the explanations of the concepts clear?" 99.8% answered YES
"Is the instructor knowledgeable about the topic?" 99.9% answered YES
I teach Salesforce certification courses because I am passionate about the platform, and the awesome things you can build quickly on it - including your career! There is an extreme shortage of Salesforce talent in the job market, and I am creating Salesforce Certification and User courses, so that you can get a good paying job in the cloud.
Matt's specialty is based on Predictable Revenue, the converge of technology and the sales profession (sales hacking), and educating/training future sales champions.
Matt began his startup journey as the co-founder of Bartab. At Bartab, Matt was able to secure $25,000 from Facebook and eventually sold the company in 2010. From there Matt joined AppSumo as the 1st sales rep and helped take the company from $0 to $3M/YR.
After AppSumo, Matt went on to Thunderbird School of Global Management where he completed his MBA.
Currently, Matt works at StackCommerce as the Director of Partnerships. In this role Matt has helped scale the company from $0 to $20M/YR in sales. This growth was partially a result of Matt's ability to close major partnerships, develop robust elearning offerings, and build a sales & lead generation machine.