Delivering Top Customer Services in the Financial Services Businesses

Congratulations! Welcome to this course.

There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.

This course covers the following topics:

• Customer Service Overview
• What is Customer Service?
• Why is it More Important Than Ever?
• How it Applies to Every Business
• Five Service Levels of Companies
• Key Factors
• Rules of Great Service
• Getting to High Service Levels
• Evaluate Yourself/Evaluate Your Company
• Powering a Great Service Culture
• Case Study: Starbucks
• Personal Primers
• Steps to Great Customer Service
• A Deeper Look at Managing Negative Customer Service Engagements
• The Review/Take-aways

Learning Objectives (At the end of this course, you will be able to...):

• Appreciate the true value of positive customer service at every level of an industry
• Understand the rules of great customer services
• Deliver outstanding customer service
• Manage and deal with both positive and negative feedback experiences
  
• Evaluate yourself and your business to determine the key wins required to deliver the customer service possible

Target Audience

• All levels of participants are encouraged to take this course.