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Sales skills and traits for modern sales reps
Intro and course content
Intro, scope, content and structure
Creating Rapport
The role of empathy in sales
Relationship building
Persuasion and influencing techniques
Technical and practical sales skills
knowledge: of the market, competitors, products, trends and outlook
Negotiation: the steps, the process and what to expect
Appearance
First impressions do matter: Outfit and body language
Course main takeaways and wrap-up
Wrap up
Final last words
Templates, forms and support material
The role of empathy in sales
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