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Management And Leadership Masterclass - The Complete Course
Section 1. Management And Leadership
01 An Introduction To Management And Leadership
02 Your Management Philosophy
03 Being A Lean Manager
04 The Forever Learning Manager
Section 2. Navigating The Course
01 Overview Of The Course
02 Who Am I?
03 Features Of The Course
04 Applying What You Learn
05 The Learning Cycle
Section 3. Becoming An Influential Manager
0 Introduction To The Influential Manager
01 What It Means To Be Influential
02 Assertiveness - The Behavior Of Influential People
03a ADISCO - Adult To Adult and Direct
03b ADISCO - i Statements, Solutions, Calmly, Ownership
03c ADISCO Quiz, Activities and Case Study
04a Why You Need A Vision
04b Working With SMART Goals
04c Better Than A Buy In
04d Vision Quiz and Activity
05a Influencing Attitudes - The Three Factors
05b Influencing Attitudes - Targeting All Three Factors
05c Influencing Attitudes Quiz, Activity and Case Study
06a Communicating To Influence - Words We Use
06b How Do Influential People Talk
06c Body Language
06d Communication Quiz
07 Influence Through Listening
08 Influencing Your Peers
09a Influencing Your Boss
09b Influencing Your Peers And Boss Quiz
10a Dealing With Difficult People Introduction
10b Opposing Goals or Narrative
10c What Do They Fear
10d Personal Clashes - The Five Factors
10e Personality Clashes - Compatibility Is Complex
10f Talking Their Language
10g Talking Their Language Case Study
10h Talking Their Language - Language Style & Stories
10i People Watching Activity Exercise
11 Influential Manager Summary
Section 4. The Data Guided Manager
01 Using Data To Make Good Decisions
02a The Data Guided Manager Explained
02b The Data Guided Manager - Further Exploration
03a Getting Control Of Your Processes
03b Different Methods You Can Use To Get Control Of Your Processes
04a Getting Your Data
04b Other Types Of Lead Indicators
04c Choosing KPIs
05 Analyzing The Data
06 Using The Information
07 Creating A Data Guided Team
Section 5. The Everyday Manager
00 Introduction To The Everyday Manager
01 What Sort Of Leader Are You?
02 The Heartbeat Of Your Role
03 Using KPIs - Key Performance Indicators
04a Benefits Of Team Meetings
04b Ten Meeting Musts - Meeting Organisation
04c Ten Meeting Musts - Running The Meeting
04d Ten Meeting Musts Quiz
04e Be Available
04f Communicating By Email
04g Other Ways To Communicate
05 Time Management
05b Time Management Exercise Activity
06 Managing Performance
07a Delegation
07b Delegation Exercise
Section 6. LEAN Process Management
01 Introduction To The LEAN Module
02a Lean As A Way Of Thinking
02b LEAN Terms And Concepts
02c Further Lean Terms And Concepts
03a The ProPeC Simple Improvement Process
03b Understanding TIM WOODS
03c TIM WOODS Transport
03d TIM WOODS Inventory
03e TIM WOODS Motion
03f TIM WOODS Waiting
03g TIM WOODS Over Production
03h TIM WOODS Over Processing
03i TIM WOODS Defects
03j TIM WOODS Skills
03k Motivation - Two Flavours
04a Current State Analysis
04b Creating A Process Map
04c An Example Process Flow
04d Root Cause Analysis - 5 Whys
04e Root Cause Analysis - Fishbone Diagram
04f Exploring The Why
04g FMEA - Failure Mode Effects Analysis
05a Define Your Goal
05b SMART Goal Setting
05c Goal Alignment
06a Identify Actions And Plans
06b Analysing Potential Ideas
06c Grid Analysis
06d Planning Your Change
06e Understanding Gantt Charts
06f How To Make A Gantt Chart
06g Planning Your Control Mechanisms
07a Implementing Your Change
07b Keep Your Discipline
07c Ten Meeting Musts
07d Action Boards And Issue Logs
07e The Cost Of Change
08a Review
08b ProPeC Review
Section 7. Training Your Team
01 Introduction To Training Your Team
01a What Is Training For?
01b The Three Box System
01c Added Value Training
02a Training Needs Analysis
02b Cognitive Learning
02c Psychomotor Learning
02d Effective Learning
02e What Is Training Needs Analysis
02f Training Analysis Examples
02g Compliance Training
02h Identifying Training Needs
02i Pre-course Competency Assessments
03a How To Choose Training
03b Cost Free Training
03c Sheep Dip Or Targeted
03d What Is Good Training
04a Preparing The Employee
04b Logistics Planning
04c Post Course Discussion
05a Measuring The Effectiveness Of Training
05b Kirkpatrick Level 1 - Trainee Response
05c Kirkpatrick Level 2 - Validation
05d Kirkpatrick Level 3 - Practical Application
05e Kirkpatrick Level 4 - Business Benefit
Section 8. Culture Change Management
01 Introduction To Culture Change
02 Why Culture Matters
03 The Impact Of Culture
04 Positive Goals
05 Understanding Behaviour
06 Three Ways To Measure Behaviour
07 Behaviorism Explained
08 Cognitive Psychology Explained
09 Social Psychology Explained
10 How Do You Measure A Culture
11 Using Surveys
12 Survey Questions
13 Benefits Of DIY Surveys
14 Benefits Of On The Shelf Surveys
15 Benefits Of Using A Consultant
16 Survey Exercise
17 Surveys - Food For Thought
18 Other Ways To Measure Culture
19 Measuring Instances Of Behaviour
20 The Semi Structured Interview
21 Focus Groups
22 Focus Group Example Questions
23 Down Sides Of Focus Groups
24 Getting Help From A Professional
25 Quiz - Measuring A Culture
26 Summary For Measuring A Culture
a. Using ProPeC Process For Changing Your Culture
b. The ProPeC Process Step 1 - The Business Reason
c. The ProPeC Process Step 2 - Current State Analysis
d. The ProPeC Process Step 3 - Goals or Objectives
e. The ProPeC Process Step 4 - Actions and Planning
f. The ProPeC Microscope To Help Culture Change
g. Mechanisms For Identifying Actions And Planning
h. Planning With Gantts Charts
i. Actions and Planning Activity
j. The ProPeC Summary So Far
k. The ProPeC Process Step 5 - Implementing
L. Neuro Logic Levels In Culture Change - Implementation
m. Ajzen Theory Of Planned Behavior In Culture Change - Implementation
n. The ProPeC Summary For Implementing
o. Activity For Implementation
p. The ProPeC Process Step 6 - Review
q. Activity For Review Process
s. Overall Activity For ProPeC Process For Culture Change
r. Closing Thoughts On Culture Change
Section 9. Building A Team
00 Building A Team Introduction
01a How Does An Effective Manager Deliver
01b Manager's Role Quiz and Exercise
02 Components Of A Good Team
03 Defining Roles To Help Deliver Objectives
04a Importance Of Vision
04b Two Islands Getting The Team Involved
04c Collaboration Is Better Than Buy In
04d What Are The Indicators Of Good Performance
04e What Helps Make A Good Team Quiz
04f Two Islands Activity
05a Identifying A Team's Can, Know And Care
05b Silo Mentality And Creating Overlap Between Can, Know And Care
05c Can, Know And Care - Scripts Activity
06a Individual Differences
06b Belbin's Team Roles
06c Types Traits Psychometrics
06d Should I Use Psychometrics?
06e Quiz and Activity
Section 10. Presenting Your Ideas
01 Introduction To Presenting Your Ideas
02 Why You Are Deliving This Presentation
03 Getting Your Thinking Right
04 Understanding The Emotions - The Chimp
05 Understanding The Role Of The Intellect
06 Understanding The Decision Making Process - Computer
07 Dealing With The Chimp
08 Summary For Presenting Your Ideas
09 Introduction To The Structure Of An Effective Presentation
10 Aim - Your Reason For The Presentation
11 Creating A SMART Goal For Your Presentation
12 Planning Your Presentation Route
13 Building Your Main Body
14 Using PEEL To Make Your Points
15 An Example Of PEEL
16 Your Presentation Conclusion
17 Presentation Tool And Using Cards
18 Scenario Exercise
19 Example Presentation Using Index Cards
20 Introduction To Public Speaking Fundamentals
21 Tips For Being Heard
22 Other Reasons You May Not Be Heard
23 Being Understood
24 Diction Tongue Twister Exercise
25 What About Accents?
26 Other Word Choices
27 Tips To Being Understood
28 How Well Are You Doing
29 How Do You Get Better At Presenting
30 Introduction To Creating Persuasive Presentations
31 Key Areas For Motivation
32 Telling Stories And Using Illustrations
33 Understanding Modulation
34 Understanding Gestures
35 Understanding Visual Aids
36 Your Call To Action
37 Sustaining Your Presentation
38 Summary For Presenting Your Ideas
Section 11. The Team Lifecycle
Mod 11 - 00 Team Life Cycle Introduction
Mod 11 - 01a Lifecycle Overview
Mod 11 - 01b Lifecycle In Further Detail
Mod 11 - 01c Lifecyle Exercise
Mod 11 - 02a Recruitment Methods
Mod 11 - 02b Principles Of Effective Recruitment
Mod 11 - 02c Recruitment Selection
Mod 11 - 03 Dealing With Poor Performers
Mod 11 - 04 Dealing With Grievances
Mod 11 - 05 The End of The Team and Rebirth
Section 12. Taking Care Of Yourself And The Future Of Management
Module 12 - 00 Taking Care Of Yourself and The Future Of Management Introduction
Module 12 - 01 Keeping Your Head
Module 12 - 02a Building Resilience
Module 12 - 02b Exercise
Module 12 - 02c Buckets Of Resources
Module 12 - 02d Training Your Thinking
Module 12 - 03 Maintaining Work Life Balance
Module 12 - 04a When It Is Time For A Change
Module 12 - 04b Using ProPec Improvement Process For Personal Use
Module 12 - 04c Alternatives To Being Employed
Module 12 - 05 The Future Of Management
Module 12 - 06 Thank You
Section 13. Course Resources - Activities
Activity Sheet 1 Desert Island Excercise
Activity Sheet 1 Desert Island Excercise
Activity Sheet 2 Your Philosophy
Activity Sheet 2 Your Philosophy
Activity Sheet 3 CPD template
Activity Sheet 3 CPD template
Activity Sheet 4 Assertiveness Development
Activity Sheet 4 Assertiveness Development
Activity Sheet 5 Vision Analysis
Activity Sheet 5 Vision Analysis
Activity Sheet 6 Changing Behavior
Activity Sheet 6 Changing Behavior
Activity Sheet 7 Words Feedback
Activity Sheet 7 Words Feedback
Activity Sheet 8 Body Language Feedback
Activity Sheet 8 Body Language Feedback
Activity Sheet 9 - People Watching
Activity Sheet 9 - People Watching
Activity Sheet 10 - Reflecting on Data
Activity Sheet 10 - Reflecting on Data
Activity Sheet 11 Data Guided
Activity Sheet 11 Data Guided
Activity Sheet 12 - Brown Paper
Activity Sheet 12 - Brown Paper
Activity Sheet 13 - How well do you understand your processes
Activity Sheet 13 - How well do you understand your processes
Activity Sheet 14 - KPI Analysis
Activity Sheet 14 - KPI Analysis
Activity Sheet 15 - Your KPIs
Activity Sheet 15 - Your KPIs
Activity Sheet 16 - Data reliability
Activity Sheet 16 - Data reliability
Activity Sheet 17 - KPI Team Involvement
Activity Sheet 17 - KPI Team Involvement
Activity Sheet 18 - Leadership Style
Activity Sheet 18 - Leadership Style
Activity Sheet 19 - Regular activity
Activity Sheet 20 DILO
Activity Sheet 20 DILO
Activity Sheet 20b - Activity Analysis
Activity Sheet 20b - Activity Analysis (1)
Activity Sheet 21 - Delegation (1)
Activity Sheet 21 - Delegation (1)
Activity Sheet 22 - Fishbone (1)
Activity Sheet 22 - Fishbone (1)
Activity Sheet 23 FMEA Template (1)
Activity Sheet 23 FMEA Template (1)
Activity Sheet 24 - Making a Plan (1)
Activity Sheet 24 - Making a Plan (1)
Activity Sheet 25 - ProPeC Review (1)
Activity Sheet 25 - ProPeC Review (1)
Activity Sheet 26 - Training Needs Analysis (1)
Activity Sheet 26 - Training Needs Analysis (1)
Activity Sheet 27 - Measuring Training (1)
Activity Sheet 27 - Measuring Training (1)
Activity Sheet 28 - Culture Change (1)
Activity Sheet 28 - Culture Change (1)
Activity Sheet 29 - Two Islands Notes (1)
Activity Sheet 29 - Two Islands Notes (1)
Activity Sheet 30 - Can Know and Care Script (1)
Activity Sheet 30 - Can Know and Care Script (1)
Activity Sheet 31 - Team Roles (1)
Activity Sheet 31 - Team Roles (1)
Activity Sheet 32 - Talking to your chimp (1)
Activity Sheet 32 - Talking to your chimp (1)
Activity Sheet 33 - Listening to your human (1)
Activity Sheet 33 - Listening to your human (1)
Section 14. Course Resources - Exercises Sheets
Exercise Sheet 1 - ProPeC Process
Exercise Sheet 1 - ProPeC Process
Exercise Sheet 2 - Illustrations (1)
Exercise Sheet 2 - Illustrations (1)
Exercise Sheet 3 - Presentations
Exercise Sheet 3 - Presentations
Exercise Sheet 4 - Gestures
Exercise Sheet 4 - Gestures
Section 15. Course Resources - Templates
CPD template
Example Simple Project Gantt Chart
Supplementary Templates Gantt Chart
Supplementary Templates Action Sheet
Supplementary Templates Action Sheet
Supplementary Template Presentation Outline
Supplementary Template Presentation Outline
Supplementary Templates Excel Gantt Chart
Supplementary Templates Training Evaluation Form
Supplementary Templates Pre-course
Supplementary Templates Pre-Course
Supplementary Templates Post-Course
Supplementary Templates Post-Course
Supplementary Templates Issue Log
Supplementary Templates Issue Log
Section 16. Course Resources - Reading List & Recommended Links
Reading List And Useful Links
Mod 11 - 04 Dealing With Grievances
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