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Management And Leadership Masterclass - The Complete Course
Section 1. Management And Leadership
01 An Introduction To Management And Leadership (13:25)
02 Your Management Philosophy (5:07)
03 Being A Lean Manager (3:13)
04 The Forever Learning Manager (7:49)
Section 2. Navigating The Course
01 Overview Of The Course (0:20)
02 Who Am I? (1:16)
03 Features Of The Course (1:38)
04 Applying What You Learn (7:00)
05 The Learning Cycle (3:52)
Section 3. Becoming An Influential Manager
0 Introduction To The Influential Manager (2:17)
01 What It Means To Be Influential (5:27)
02 Assertiveness - The Behavior Of Influential People (7:42)
03a ADISCO - Adult To Adult and Direct (11:05)
03b ADISCO - i Statements, Solutions, Calmly, Ownership (10:15)
03c ADISCO Quiz, Activities and Case Study (7:10)
04a Why You Need A Vision (8:16)
04b Working With SMART Goals (3:45)
04c Better Than A Buy In (5:22)
04d Vision Quiz and Activity (3:23)
05a Influencing Attitudes - The Three Factors (9:04)
05b Influencing Attitudes - Targeting All Three Factors (11:07)
05c Influencing Attitudes Quiz, Activity and Case Study (4:07)
06a Communicating To Influence - Words We Use (10:11)
06b How Do Influential People Talk (9:14)
06c Body Language (13:16)
06d Communication Quiz (1:34)
07 Influence Through Listening (7:57)
08 Influencing Your Peers (15:48)
09a Influencing Your Boss (5:47)
09b Influencing Your Peers And Boss Quiz (1:32)
10a Dealing With Difficult People Introduction (1:46)
10b Opposing Goals or Narrative (6:26)
10c What Do They Fear (3:31)
10d Personal Clashes - The Five Factors (7:46)
10e Personality Clashes - Compatibility Is Complex (6:00)
10f Talking Their Language (6:11)
10g Talking Their Language Case Study (9:00)
10h Talking Their Language - Language Style & Stories (3:21)
10i People Watching Activity Exercise (1:19)
11 Influential Manager Summary (2:37)
Section 4. The Data Guided Manager
01 Using Data To Make Good Decisions (0:38)
02a The Data Guided Manager Explained (7:34)
02b The Data Guided Manager - Further Exploration (5:04)
03a Getting Control Of Your Processes (9:41)
03b Different Methods You Can Use To Get Control Of Your Processes (10:14)
04a Getting Your Data (12:54)
04b Other Types Of Lead Indicators (10:45)
04c Choosing KPIs (10:25)
05 Analyzing The Data (12:43)
06 Using The Information (14:14)
07 Creating A Data Guided Team (11:28)
Section 5. The Everyday Manager
00 Introduction To The Everyday Manager (1:43)
01 What Sort Of Leader Are You? (3:35)
02 The Heartbeat Of Your Role (7:18)
03 Using KPIs - Key Performance Indicators (2:29)
04a Benefits Of Team Meetings (2:01)
04b Ten Meeting Musts - Meeting Organisation (4:00)
04c Ten Meeting Musts - Running The Meeting (5:24)
04d Ten Meeting Musts Quiz (0:42)
04e Be Available (3:18)
04f Communicating By Email (5:00)
04g Other Ways To Communicate (3:16)
05 Time Management (6:34)
05b Time Management Exercise Activity (2:18)
06 Managing Performance (6:34)
07a Delegation (10:46)
07b Delegation Exercise (1:18)
Section 6. LEAN Process Management
01 Introduction To The LEAN Module (0:42)
02a Lean As A Way Of Thinking (3:26)
02b LEAN Terms And Concepts (9:51)
02c Further Lean Terms And Concepts (6:55)
03a The ProPeC Simple Improvement Process (6:13)
03b Understanding TIM WOODS (2:37)
03c TIM WOODS Transport (2:19)
03d TIM WOODS Inventory (3:34)
03e TIM WOODS Motion (1:36)
03f TIM WOODS Waiting (7:27)
03g TIM WOODS Over Production (2:18)
03h TIM WOODS Over Processing (3:17)
03i TIM WOODS Defects (3:00)
03j TIM WOODS Skills (1:08)
03k Motivation - Two Flavours (4:43)
04a Current State Analysis (6:24)
04b Creating A Process Map (4:47)
04c An Example Process Flow (4:33)
04d Root Cause Analysis - 5 Whys (6:08)
04e Root Cause Analysis - Fishbone Diagram (9:44)
04f Exploring The Why (3:58)
04g FMEA - Failure Mode Effects Analysis (5:53)
05a Define Your Goal (0:41)
05b SMART Goal Setting (7:40)
05c Goal Alignment (5:55)
06a Identify Actions And Plans (7:45)
06b Analysing Potential Ideas (1:43)
06c Grid Analysis (11:39)
06d Planning Your Change (2:22)
06e Understanding Gantt Charts (4:41)
06f How To Make A Gantt Chart (6:30)
06g Planning Your Control Mechanisms (6:10)
07a Implementing Your Change (2:27)
07b Keep Your Discipline (1:27)
07c Ten Meeting Musts (4:28)
07d Action Boards And Issue Logs (2:40)
07e The Cost Of Change (2:34)
08a Review (4:58)
08b ProPeC Review (6:22)
Section 7. Training Your Team
01 Introduction To Training Your Team (0:34)
01a What Is Training For? (1:33)
01b The Three Box System (5:19)
01c Added Value Training (5:43)
02a Training Needs Analysis (2:09)
02b Cognitive Learning (3:21)
02c Psychomotor Learning (1:32)
02d Effective Learning (3:29)
02e What Is Training Needs Analysis (4:17)
02f Training Analysis Examples (4:24)
02g Compliance Training (5:51)
02h Identifying Training Needs (5:12)
02i Pre-course Competency Assessments (3:18)
03a How To Choose Training (5:56)
03b Cost Free Training (3:20)
03c Sheep Dip Or Targeted (3:53)
03d What Is Good Training (3:58)
04a Preparing The Employee (4:19)
04b Logistics Planning (1:56)
04c Post Course Discussion (4:09)
05a Measuring The Effectiveness Of Training (1:28)
05b Kirkpatrick Level 1 - Trainee Response (3:37)
05c Kirkpatrick Level 2 - Validation (3:22)
05d Kirkpatrick Level 3 - Practical Application (4:09)
05e Kirkpatrick Level 4 - Business Benefit (7:11)
Section 8. Culture Change Management
01 Introduction To Culture Change (0:57)
02 Why Culture Matters (2:39)
03 The Impact Of Culture (2:52)
04 Positive Goals (4:47)
05 Understanding Behaviour (0:41)
06 Three Ways To Measure Behaviour (2:33)
07 Behaviorism Explained (10:29)
08 Cognitive Psychology Explained (10:32)
09 Social Psychology Explained (15:57)
10 How Do You Measure A Culture (2:57)
11 Using Surveys (5:21)
12 Survey Questions (4:16)
13 Benefits Of DIY Surveys (0:45)
14 Benefits Of On The Shelf Surveys (2:03)
15 Benefits Of Using A Consultant (0:44)
16 Survey Exercise (0:59)
17 Surveys - Food For Thought (3:12)
18 Other Ways To Measure Culture (0:41)
19 Measuring Instances Of Behaviour (2:32)
20 The Semi Structured Interview (4:08)
21 Focus Groups (4:57)
22 Focus Group Example Questions (4:40)
23 Down Sides Of Focus Groups (2:27)
24 Getting Help From A Professional (2:07)
25 Quiz - Measuring A Culture (0:48)
26 Summary For Measuring A Culture (3:18)
a. Using ProPeC Process For Changing Your Culture (4:33)
b. The ProPeC Process Step 1 - The Business Reason (4:17)
c. The ProPeC Process Step 2 - Current State Analysis (4:07)
d. The ProPeC Process Step 3 - Goals or Objectives (6:07)
e. The ProPeC Process Step 4 - Actions and Planning (5:01)
f. The ProPeC Microscope To Help Culture Change (4:39)
g. Mechanisms For Identifying Actions And Planning (7:40)
h. Planning With Gantts Charts (1:14)
i. Actions and Planning Activity (0:46)
j. The ProPeC Summary So Far (3:09)
k. The ProPeC Process Step 5 - Implementing (6:28)
L. Neuro Logic Levels In Culture Change - Implementation (8:23)
m. Ajzen Theory Of Planned Behavior In Culture Change - Implementation (1:56)
n. The ProPeC Summary For Implementing (0:56)
o. Activity For Implementation (0:42)
p. The ProPeC Process Step 6 - Review (1:49)
q. Activity For Review Process (0:34)
s. Overall Activity For ProPeC Process For Culture Change (1:14)
r. Closing Thoughts On Culture Change (3:21)
Section 9. Building A Team
00 Building A Team Introduction (0:44)
01a How Does An Effective Manager Deliver (1:25)
01b Manager's Role Quiz and Exercise (0:57)
02 Components Of A Good Team (1:15)
03 Defining Roles To Help Deliver Objectives (8:55)
04a Importance Of Vision (6:22)
04b Two Islands Getting The Team Involved (2:37)
04c Collaboration Is Better Than Buy In (7:22)
04d What Are The Indicators Of Good Performance (1:33)
04e What Helps Make A Good Team Quiz (1:22)
04f Two Islands Activity (1:48)
05a Identifying A Team's Can, Know And Care (5:04)
05b Silo Mentality And Creating Overlap Between Can, Know And Care (8:12)
05c Can, Know And Care - Scripts Activity (3:09)
06a Individual Differences (6:11)
06b Belbin's Team Roles (10:43)
06c Types Traits Psychometrics (4:27)
06d Should I Use Psychometrics? (9:20)
06e Quiz and Activity (2:25)
Section 10. Presenting Your Ideas
01 Introduction To Presenting Your Ideas (0:42)
02 Why You Are Deliving This Presentation (1:15)
03 Getting Your Thinking Right (2:50)
04 Understanding The Emotions - The Chimp (3:08)
05 Understanding The Role Of The Intellect (2:23)
06 Understanding The Decision Making Process - Computer (2:31)
07 Dealing With The Chimp (3:24)
08 Summary For Presenting Your Ideas (2:50)
09 Introduction To The Structure Of An Effective Presentation (2:00)
10 Aim - Your Reason For The Presentation (2:15)
11 Creating A SMART Goal For Your Presentation (2:17)
12 Planning Your Presentation Route (2:37)
13 Building Your Main Body (1:10)
14 Using PEEL To Make Your Points (6:52)
15 An Example Of PEEL (4:42)
16 Your Presentation Conclusion (1:25)
17 Presentation Tool And Using Cards (1:46)
18 Scenario Exercise (1:34)
19 Example Presentation Using Index Cards (5:14)
20 Introduction To Public Speaking Fundamentals (1:57)
21 Tips For Being Heard (5:54)
22 Other Reasons You May Not Be Heard (4:20)
23 Being Understood (4:26)
24 Diction Tongue Twister Exercise (8:28)
25 What About Accents? (5:04)
26 Other Word Choices (3:44)
27 Tips To Being Understood (1:57)
28 How Well Are You Doing (2:45)
29 How Do You Get Better At Presenting (3:44)
30 Introduction To Creating Persuasive Presentations (0:24)
31 Key Areas For Motivation (1:03)
32 Telling Stories And Using Illustrations (5:42)
33 Understanding Modulation (5:26)
34 Understanding Gestures (7:32)
35 Understanding Visual Aids (3:35)
36 Your Call To Action (2:32)
37 Sustaining Your Presentation (2:13)
38 Summary For Presenting Your Ideas (3:29)
Section 11. The Team Lifecycle
Mod 11 - 00 Team Life Cycle Introduction (1:51)
Mod 11 - 01a Lifecycle Overview (1:35)
Mod 11 - 01b Lifecycle In Further Detail (5:44)
Mod 11 - 01c Lifecyle Exercise (2:36)
Mod 11 - 02a Recruitment Methods (2:50)
Mod 11 - 02b Principles Of Effective Recruitment (4:07)
Mod 11 - 02c Recruitment Selection (9:52)
Mod 11 - 03 Dealing With Poor Performers (9:50)
Mod 11 - 04 Dealing With Grievances (4:17)
Mod 11 - 05 The End of The Team and Rebirth (3:33)
Section 12. Taking Care Of Yourself And The Future Of Management
Module 12 - 00 Taking Care Of Yourself and The Future Of Management Introduction (1:17)
Module 12 - 01 Keeping Your Head (4:23)
Module 12 - 02a Building Resilience (3:23)
Module 12 - 02b Exercise (1:01)
Module 12 - 02c Buckets Of Resources (3:33)
Module 12 - 02d Training Your Thinking (3:09)
Module 12 - 03 Maintaining Work Life Balance (1:58)
Module 12 - 04a When It Is Time For A Change (4:51)
Module 12 - 04b Using ProPec Improvement Process For Personal Use (3:23)
Module 12 - 04c Alternatives To Being Employed (0:50)
Module 12 - 05 The Future Of Management (4:40)
Module 12 - 06 Thank You (0:33)
Section 13. Course Resources - Activities
Activity Sheet 1 Desert Island Excercise
Activity Sheet 1 Desert Island Excercise
Activity Sheet 2 Your Philosophy
Activity Sheet 2 Your Philosophy
Activity Sheet 3 CPD template
Activity Sheet 3 CPD template
Activity Sheet 4 Assertiveness Development
Activity Sheet 4 Assertiveness Development
Activity Sheet 5 Vision Analysis
Activity Sheet 5 Vision Analysis
Activity Sheet 6 Changing Behavior
Activity Sheet 6 Changing Behavior
Activity Sheet 7 Words Feedback
Activity Sheet 7 Words Feedback
Activity Sheet 8 Body Language Feedback
Activity Sheet 8 Body Language Feedback
Activity Sheet 9 - People Watching
Activity Sheet 9 - People Watching
Activity Sheet 10 - Reflecting on Data
Activity Sheet 10 - Reflecting on Data
Activity Sheet 11 Data Guided
Activity Sheet 11 Data Guided
Activity Sheet 12 - Brown Paper
Activity Sheet 12 - Brown Paper
Activity Sheet 13 - How well do you understand your processes
Activity Sheet 13 - How well do you understand your processes
Activity Sheet 14 - KPI Analysis
Activity Sheet 14 - KPI Analysis
Activity Sheet 15 - Your KPIs
Activity Sheet 15 - Your KPIs
Activity Sheet 16 - Data reliability
Activity Sheet 16 - Data reliability
Activity Sheet 17 - KPI Team Involvement
Activity Sheet 17 - KPI Team Involvement
Activity Sheet 18 - Leadership Style
Activity Sheet 18 - Leadership Style
Activity Sheet 19 - Regular activity
Activity Sheet 20 DILO
Activity Sheet 20 DILO
Activity Sheet 20b - Activity Analysis
Activity Sheet 20b - Activity Analysis (1)
Activity Sheet 21 - Delegation (1)
Activity Sheet 21 - Delegation (1)
Activity Sheet 22 - Fishbone (1)
Activity Sheet 22 - Fishbone (1)
Activity Sheet 23 FMEA Template (1)
Activity Sheet 23 FMEA Template (1)
Activity Sheet 24 - Making a Plan (1)
Activity Sheet 24 - Making a Plan (1)
Activity Sheet 25 - ProPeC Review (1)
Activity Sheet 25 - ProPeC Review (1)
Activity Sheet 26 - Training Needs Analysis (1)
Activity Sheet 26 - Training Needs Analysis (1)
Activity Sheet 27 - Measuring Training (1)
Activity Sheet 27 - Measuring Training (1)
Activity Sheet 28 - Culture Change (1)
Activity Sheet 28 - Culture Change (1)
Activity Sheet 29 - Two Islands Notes (1)
Activity Sheet 29 - Two Islands Notes (1)
Activity Sheet 30 - Can Know and Care Script (1)
Activity Sheet 30 - Can Know and Care Script (1)
Activity Sheet 31 - Team Roles (1)
Activity Sheet 31 - Team Roles (1)
Activity Sheet 32 - Talking to your chimp (1)
Activity Sheet 32 - Talking to your chimp (1)
Activity Sheet 33 - Listening to your human (1)
Activity Sheet 33 - Listening to your human (1)
Section 14. Course Resources - Exercises Sheets
Exercise Sheet 1 - ProPeC Process
Exercise Sheet 1 - ProPeC Process
Exercise Sheet 2 - Illustrations (1)
Exercise Sheet 2 - Illustrations (1)
Exercise Sheet 3 - Presentations
Exercise Sheet 3 - Presentations
Exercise Sheet 4 - Gestures
Exercise Sheet 4 - Gestures
Section 15. Course Resources - Templates
CPD template
Example Simple Project Gantt Chart
Supplementary Templates Gantt Chart
Supplementary Templates Action Sheet
Supplementary Templates Action Sheet
Supplementary Template Presentation Outline
Supplementary Template Presentation Outline
Supplementary Templates Excel Gantt Chart
Supplementary Templates Training Evaluation Form
Supplementary Templates Pre-course
Supplementary Templates Pre-Course
Supplementary Templates Post-Course
Supplementary Templates Post-Course
Supplementary Templates Issue Log
Supplementary Templates Issue Log
Section 16. Course Resources - Reading List & Recommended Links
Reading List And Useful Links
10e Personality Clashes - Compatibility Is Complex
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