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The Ultimate Guide to Customer Service
Intro & Key Concepts
1 (5:05)
2 (3:13)
3 (10:14)
What Customers Want & TQM
5 (2:42)
4 (6:02)
6 (8:21)
WHY Customers Leave & How To Keep Them
7 (15:01)
8 (4:50)
LTV & Understanding YOUR Customers
9 (8:33)
10 (7:34)
Dealing With Difficult Customers
11 (18:37)
12 (17:54)
Customer Service - Phones
13 (16:41)
WHY People BUY From Us!
14 (16:38)
FINAL Thoughts & Tips!
15 (6:50)
8
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