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The Complete Salesforce Administrator Certification Course
Introduction and Getting Started
Introduction to Salesforce Administrator Certification and My Bio (5:11)
Salesforce Certified Administrator Exam Guide Sections (3:07)
Organization Setup
Signing Up for a Free Salesforce Account (3:43)
Helpful Practice Activity - Sign Up for a Free Account and Edit Your User Record
User Setup
User Setup (15:40)
Helpful Practice Activity - Create a New User Account
Global User Interface
Salesforce User Interface Overview (16:02)
Security and Access
Security and Access Introduction (5:24)
Profiles (22:46)
Roles (9:51)
Profiles vs Roles (12:40)
Sharing Model (17:38)
Permission Sets (12:57)
Groups and Teams (9:51)
Standard and Custom Objects
Let's Talk About Objects - Standard and Custom Objects (18:56)
Helpful Practice Activity - Create an Opportunity
Standard and Custom Fields (20:23)
Sales Cloud Applications
Sales Cloud Applications Introduction (2:48)
Sales Process (17:50)
Sales Path in Lightning Experience (Winter '17 Update) (8:38)
Products and Pricebooks (19:47)
Lead Management and Automation (24:21)
Campaign Management (10:03)
Campaign Influence on Opportunities and the Campaign ROI Analysis Report (7:44)
Service Cloud Applications
Service Cloud Applications Introduction (0:52)
Case Management (11:02)
Case Management Automation - Macros and Keyboard Shortcuts
Enabling Suggested Solutions
Solution Management (21:21)
Summer 2016 Update - Chatter Answers Retiring - Phase Out Started
Communities (18:46)
Publishing Your Community - Winter '17
Enabling Salesforce Knowledge
Using Salesforce Knowledge (18:47)
Activity Management
Activity Management (11:00)
Chatter
Chatter (4:25)
Data Management
Data Management Introduction (2:16)
Data Import Wizard and the Data Loader (22:55)
Additional Salesforce Data Management Tools
Data Validation tools (10:36)
Data Backup in Salesforce (6:20)
Content and Folder Management
Salesforce Content Folder Management (12:45)
Reports and Dashboards Folder Management (6:31)
Reports and Dashboards
Reports and Dashboards Introduction (1:44)
Creating and Customizing Reports (14:05)
Creating Report Folders, Bucket Fields and Exporting Report Details (7:55)
Sharing Model Impact on Reports (2:54)
Creating and Modifying Dashboards (9:30)
Custom Report Types (15:08)
Workflow Automation
Workflow Automation Introduction (2:17)
Workflow Rules (13:35)
Workflow Actions (11:21)
Approval Processes (22:37)
Lightning Process Builder (15:52)
Desktop and Mobile Administration
Salesforce1 (15:03)
SalesforceA (2:38)
Helpful Practice Activity - Download and Install the Mobile Salesforce Apps
Lightning for Outlook (13:21)
AppExchange
AppExchange - The App Store for Salesforce (9:34)
Exam Overview and Webassessor
Webassessor Registration and Scheduling an Exam (Winter '17 Update) (7:54)
Taking the Exam – Online vs On-Site (Winter '17 Update) (10:30)
Breaking In: Getting Experience
Grow Where You Are Planted (8:02)
Volunteer for a Non-Profit (3:08)
Helpful Salesforce Resources
trust.salesforce.com (9:05)
Online Help and the Salesforce Success Community (6:05)
Critical Updates (2:10)
Local Salesforce User Groups, Developer Groups and Meetups
LinkedIn Groups (2:42)
Summer 2016 Update - New and Retired Salesforce Certifications (13:22)
Bonus Lecture: Next Steps and Coupon Codes in the Resources! (1:57)
Helpful Practice Activity - Sign Up for a Free Account and Edit Your User Record
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