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Six Sigma Green Belt: Become a Kano Analysis Specialist
Introduction
Introduction
A Special Message from Ross
What is Kano Analysis - An Introduction
Case Study - Introduction
Case Study (continued) - Introduction of the IMF Bank
Case Study (continued) - Ethan's Introduction
Types of Customer Requirements (as defined by Kano)
Dissatisfiers or Basic Needs
Satisfiers or Performance Needs
Delighters or Excitement Needs
Case Study Exercise
Case Study - IMF Bank Ltd. (Quiz 1)
Section 3 Conclusion
The Kano Analysis Grid
The Kano Analysis Grid - Basic Requirements
The Kano Analysis Grid - Performance Requirements
The Kano Analysis Grid - Delighter Requirements
The Kano Analysis Grid - Additional Requirement
The Kano Analysis Grid - Summary
Case Study - IMF Bank Ltd. (Quiz 2)
The Kano Questionnaire
Why use the Kano Questionnaire?
Functional and Dysfunctional Forms of the Kano Questionnaire
Case Study - IMF Bank Ltd. (Quiz 3)
Choices for each Kano Question
Kano Evaluation Table and Tabulation of Responses
Introduction to the Kano Evaluation Table
Use of Kano Evaluation Table - An Example
Case Study - IMF Bank Ltd. (Quiz 4)
The Kano Evaluation Table - What did we learn so far?
The Kano Tabulation Form
The 7 Easy Steps to Construct a Kano Analysis
Step 01
Step 02
Step 03
Step 04
Step 05
Step 06
Step 07
Step 07 - Tool Tip
Advantages and Disadvantages of the Kano Analysis
Advantages and Disadvantages of the Kano Analysis
Concluding the Course
Concluding the Program
Downloadable Material
Downloadable Material
AIGPE Kano Analysis Specialist Certification Exam Guidelines and Link
AIGPE Kano Analysis Specialist Certification Exam Guidelines and Link
Use of Kano Evaluation Table - An Example
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