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ServiceNow IT Operations Management
Introduction to IT Operations Management in ServiceNow
The Course Overview (2:59)
ServiceNow ITOM Overview (3:27)
Dependency Views and Cloud Management (3:16)
Discovery and Credentials (4:08)
MID Server (2:46)
Orchestration (4:53)
Service Mapping and Event Management (2:47)
MID Server Essentials
MID Server Architecture (5:34)
MID Server Configuration and Setup (2:27)
MID Server Installation (6:43)
Important MID Server Connection Parameters (5:04)
Configuration Management Using ServiceNow Discovery
Configuring Discovery (2:20)
Discovery Credentials Setup (6:26)
Probes and Sensors (7:02)
Creating and Managing Dependency Views
Creating a New Map Indicator (7:07)
Dependency Views (4:01)
Saving or Loading Dependency Map Views (2:45)
Cloud Management
Exploring Integration with Different Cloud Providers (2:41)
Configuring Amazon AWS Cloud (4:26)
Discover and View AWS Resources (2:31)
Integrating the Service Catalogs with Cloud Provisioning (3:35)
Automation Using ServiceNow Orchestration
Activating the Plugin from a Developer Instance (2:14)
Active Directory Orchestration (6:05)
Creating a Service Catalog Using Orchestration Workflow (3:29)
Exploring Service Mapping
Activating the Service Mapping Plugin (4:25)
Business Service Population (3:21)
Customizing Service Mapping (5:18)
Monitoring Using Event Management
Setting and Configuring Event Management (2:30)
Event Sources and Properties Setup (3:01)
Configuring a Connector Instance (2:30)
Event Mapping Rules and Filters (3:46)
Creating Event Field Mappings (4:23)
Activating the Service Mapping Plugin
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