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Prepare for Your 2021 Salesforce Administrator Credential
Introduction
Intro (9:58)
User Authentication
Secure Your Users' Identity (8:00)
Customize Your Login Process with My Domain (7:42)
Set Up Single Sign-On for Your Internal Users (16:10)
Single Sign On Challenge Update (dad help me)
Prepare Your Salesforce Org for Users
Set Up the Exchange Rate (10:33)
Update the Exchange Rate with ACM (10:57)
Customize the Home Page (10:33)
Create a Unique Account List View (6:05)
Create Chatter Groups (7:46)
User Management
Add New Users (15:34)
Control What Your Users Can Access (15:52)
Customize an Org to Support a New Business Unit
Manage User Access (14:23)
Modify Your Data Model (22:04)
Configure an Email Letterhead and Template (8:36)
Automate Your Business Process (14:58)
Project: Customize a Salesforce Object
Work with Standard and Custom Fields (9:39)
Create Picklists and Field Dependencies (12:14)
Create Lookup Filters (5:11)
Create Formula Fields (16:32)
Create Record Types (8:27)
Create Account Page Layouts (7:53)
Enable Account Field History Tracking (3:32)
Create Validation Rules (9:01)
Accounts & Contacts for Lightning Experience
Get Started with Accounts and Contacts (7:27)
Understand Account and Contact Relationships (14:37)
Leads & Opportunities for Lightning Experience
Create and Convert Leads (11:41)
Work Your Opportunities (9:12)
Sell as a Team and Split the Credit (8:54)
Visualize Success with Path and Kanban (8:57)
Products, Quotes, & Contracts
Create Price Books to Track Products (11:11)
Configure Quote Templates and Track Contracts (15:33)
Contracts (10:39)
Campaign Basics
Meet Salesforce Campaigns (9:28)
Organize Campaigns with Hierarchies and Record Types (12:44)
Determine Who You're Marketing To (13:50)
Report on Your Campaigns (8:26)
Project: Customize a Sales Path for Your Team
Customize a Sales Path (4:00)
Customize Opportunity Stages (7:02)
Work with Opportunities in the Kanban View (8:07)
Service Cloud for Lightning Experience
Begin Your Service Journey (12:17)
Administer Service Cloud (12:03)
Automate Case Management (14:11)
Create Digital Engagement on Multiple Channels (10:00)
Web to Case (8:58)
Project: Build a Community with Knowledge and Chat
Enable Chat Agent and Communities (16:50)
Enable and Configure Lightning Knowledge (12:23)
Add Knowledge to the Community Using Topics (6:09)
Add Branding and Components to the Community (13:16)
Try Out Your New Community (10:46)
Service Cloud Efficiency
Make the Move to Digital Two-Way Messaging (6:43)
Use Mobile to Connect with Your Customers and Your Workforce (6:19)
Deliver Personalized On-Site Service with Field Service (8:00)
Create Self-Service Communities and Portals (5:58)
Use Analytics to Gather Insights and Drive Profitability (6:44)
Organize Campaigns with Hierarchies and Record Types
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