Autoplay
Autocomplete
Previous Lesson
Complete and Continue
2023 Learn Digital Customer Service (Social Media, Chat, and More)
Digital Customer Service for the Social Media Era
Hi I’m Davis! Welcome to the Customer Service 2.0 Course (2:42)
The Five Principles of Customer Service 2.0 (2:57)
Download All of Eazl’s Customer Service 2.0 Resources
Voices from the Field: Dealing with the Stress Involved in Customer Service (3:33)
How to Solve Customer Issues in a Community-First Context
How Increased Connectivity is Changing Customer Service (4:42)
The IPX System: How to Diagnose a Problem (2:49)
Voices from the Field: Dealing with the Stress Involved in Customer Service (1:49)
Learn to Think in Terms of Jobs To Be Done (3:56)
Three Resources to Help Customer Service Teams Handle Coronavirus (COVID-19)
What a Community Focus Means for Solving Individual Problems (4:33)
Case Study: The 5 Principles in Problem Solving Action (4:48)
[Assignment] Which Questions Would Help Diagnose the Problem? (1:40)
What Social Media and Smartphones Mean for Customer Service
What’s Different about Customer Care on the Social Web? (3:10)
The 5 Most Common Social Care Interactions (1:57)
Voices from the Field: What Can I do to Help Customers via Social Media? (2:33)
SideBYSide: Tone Mirroring for the Global Digital Community (4:05)
Learn a Framework for Prioritizing Social Care Requests (2:32)
SideBYSide: a Quick Tour of Four Social Monitoring Tools (3:44)
Three Case Studies in Social Care Excellence (3:42)
[Assignment] How Will You Handle this Support Request Received on Social Media? (0:38)
How to Generate Revenue through Compassionate Service
The Cost of Attracting Customers is Rising (4:01)
3 Ways to Create a Culture of Compassion around Customer Service (4:19)
The Four Opportunities to Convert Customer Service into Revenue (2:24)
The Apple Case Study: Increasing the LTV through Customer Service (3:42)
Your Professional Growth: Becoming a Customer Experience Leader
[Assignment] Customer Experience Improvements for Amazon.com
Let's Wrap and Get You Your Certificate (4:28)
The Five Principles of Customer Service 2.0
Complete and Continue