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2023 Learn Digital Customer Service (Social Media, Chat, and More)
Digital Customer Service for the Social Media Era
Hi I’m Davis! Welcome to the Customer Service 2.0 Course (2:42)
The Five Principles of Customer Service 2.0 (2:57)
Download All of Eazl’s Customer Service 2.0 Resources
Voices from the Field: Dealing with the Stress Involved in Customer Service (3:33)
How to Solve Customer Issues in a Community-First Context
How Increased Connectivity is Changing Customer Service (4:42)
The IPX System: How to Diagnose a Problem (2:49)
Voices from the Field: Dealing with the Stress Involved in Customer Service (1:49)
Learn to Think in Terms of Jobs To Be Done (3:56)
Three Resources to Help Customer Service Teams Handle Coronavirus (COVID-19)
What a Community Focus Means for Solving Individual Problems (4:33)
Case Study: The 5 Principles in Problem Solving Action (4:48)
[Assignment] Which Questions Would Help Diagnose the Problem? (1:40)
What Social Media and Smartphones Mean for Customer Service
What’s Different about Customer Care on the Social Web? (3:10)
The 5 Most Common Social Care Interactions (1:57)
Voices from the Field: What Can I do to Help Customers via Social Media? (2:33)
SideBYSide: Tone Mirroring for the Global Digital Community (4:05)
Learn a Framework for Prioritizing Social Care Requests (2:32)
SideBYSide: a Quick Tour of Four Social Monitoring Tools (3:44)
Three Case Studies in Social Care Excellence (3:42)
[Assignment] How Will You Handle this Support Request Received on Social Media? (0:38)
How to Generate Revenue through Compassionate Service
The Cost of Attracting Customers is Rising (4:01)
3 Ways to Create a Culture of Compassion around Customer Service (4:19)
The Four Opportunities to Convert Customer Service into Revenue (2:24)
The Apple Case Study: Increasing the LTV through Customer Service (3:42)
Your Professional Growth: Becoming a Customer Experience Leader
[Assignment] Customer Experience Improvements for Amazon.com
Let's Wrap and Get You Your Certificate (4:28)
The Five Principles of Customer Service 2.0
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