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ServiceNow IT Operations Management
Introduction to IT Operations Management in ServiceNow
The Course Overview
ServiceNow ITOM Overview
Dependency Views and Cloud Management
Discovery and Credentials
MID Server
Orchestration
Service Mapping and Event Management
MID Server Essentials
MID Server Architecture
MID Server Configuration and Setup
MID Server Installation
Important MID Server Connection Parameters
Configuration Management Using ServiceNow Discovery
Configuring Discovery
Discovery Credentials Setup
Probes and Sensors
Creating and Managing Dependency Views
Creating a New Map Indicator
Dependency Views
Saving or Loading Dependency Map Views
Cloud Management
Exploring Integration with Different Cloud Providers
Configuring Amazon AWS Cloud
Discover and View AWS Resources
Integrating the Service Catalogs with Cloud Provisioning
Automation Using ServiceNow Orchestration
Activating the Plugin from a Developer Instance
Active Directory Orchestration
Creating a Service Catalog Using Orchestration Workflow
Exploring Service Mapping
Activating the Service Mapping Plugin
Business Service Population
Customizing Service Mapping
Monitoring Using Event Management
Setting and Configuring Event Management
Event Sources and Properties Setup
Configuring a Connector Instance
Event Mapping Rules and Filters
Creating Event Field Mappings
Probes and Sensors
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