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Salesforce CRM: The Definitive Admin
Organization Administration
Set Up Your Company Profile
User Interface Options
Search Settings
Currency Management
Setting Up Fiscal Years within Your Organization
User Management in Salesforce CRM
Creating Users
Creating Queues
Setting Up Profiles and Profile Management
Setting Up Role Hierarchy within the Organization
Extending User Privileges with Permission Sets
Configuration in Salesforce CRM
Creating Custom Fields
Creating Record Types and Page Layouts
Creating Custom Objects
Creating Formula Fields
Lookups and Master-Detail Relationships
Data Management
Defining Organization-Wide Defaults
Extending Organization-Wide Defaults Using Sharing Rules
Managing Data Visibility Using Field-Level Security
Ensuring Data Quality Using Validation Rules
Importing Data from Other Systems Using Apex Data Loader
Data Analytics
Creating Custom Reports
Creating Custom Matrix Reports
Creating Custom Report Types
Creating Charts
Creating Dashboards
Implementing Business Processes in Salesforce CRM
Creating Workflow Rules
Creating Workflow Actions
Standardizing E-mail Communications Using E-mail Templates
Creating Time-Based Workflow Actions
Creating Approval Processes
Salesforce CRM Functions
Creating Custom Sales Processes
Managing Opportunities and Quotes
Working with Campaigns and Campaign Members
Creating Web-to-Lead Forms
Managing Lead Conversion
Extending Salesforce CRM
Creating Custom Applications and Custom Tabs
Enabling Customer Portals
Installing Apps from AppExchange
Customizing the Standard Home Page
Setting up Chatter within Your Organization
Best Practices for Enhancing Productivity
Creating Custom Settings
Using the Translation Workbench
Deployment to Different Environments Using Packages
Delegating System Administration Using Delegated Groups
How to Create Future-Proof Validation and Workflow Rules
Delegating System Administration Using Delegated Groups
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