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Customer Relationship Management
Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) (12:24)
CRM Databases
CRM Databases (12:24)
CRM Fundamentals
CRM Fundamentals (11:19)
CRM Strategies
CRM Strategies (18:44)
Data Analysis in CRM
Data Analysis in CRM (16:11)
Deepening Customer Relationship
Deepening Customer Relationship (13:29)
Future of CRM
Future of CRM (14:08)
Handling Customer Complaints
Handling Customer Complaints (10:20)
Introduction to Customer Relationship Management (CRM)
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