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Complete Salesforce & Salesforce1 New User Training Course
Introduction and Getting Started with Salesforce
Introduction and My Bio
Signing Up for a Free Salesforce Account
Signing In to Salesforce and Touring the User Interface - Getting Oriented
Using The Salesforce Home Page - Search, Create New, Recycle, Calendar & Tasks
Personalizing Salesforce
Salesforce Personalization Introduction
Setting Up Your 'My Profile' Page in Salesforce
Using the My Settings Menu & Modifying Your Personal Information in Salesforce
Customizing Your Display and Layout Settings in Salesforce
ATTRACT - Marketing Management, Automation and Optimization in Salesforce
Introduction to Marketing Management, Automation, and Optimization
Lead Management in Salesforce
Corresponding with Leads in Salesforce
Lead Collaboration with Chatter
Creating Campaigns in Salesforce
Executing Campaigns in Salesforce
Tracking Campaign Responses in Salesforce
Campaign Collaboration with Chatter
ATTAIN - Sales Management, Automation and Optimization in Salesforce
Sales Management, Automation, and Optimization Introduction
Introducing and Understanding the Account Record in Salesforce
Team-based Selling with Account Teams in Salesforce
Corresponding with Accounts in Salesforce for Effective Account Management
Account Collaboration with Chatter
The Contact Record - a.k.a. The Record Formerly Known as a Lead
Corresponding with Contacts in Salesforce
Contact Collaboration with Chatter
Understanding The Opportunity Record in Salesforce and Your Sales Process
Contact Roles on Opportunities - Decision Makers, Influencers Buyers, & More
Team Based Selling with Opportunity Teams in Salesforce
Using Salesforce Content to Equip Sales Reps
Assigning Influential Campaigns to Opportunities to Measure ROI
Opportunity Collaboration with Chatter
RETAIN - Servicing Your Contacts and Accounts with the Salesforce Service Cloud
Service Cloud Introduction
Introducing and Understanding the Case Record
Creating, Managing and Closing Cases in Salesforce
Introducing the Salesforce Service Console
Working in Queues
Case Automation in Salesforce
Case Collaboration with Chatter
Monitoring and Analytics with Reports and Dashboards
Salesforce Reports and Dashboards Introduction
Common Types of Reports in Salesforce
Creating Reports in Salesforce
Customizing Reports and Creating Reports Folders in Salesforce
Salesforce Report Scheduling and Automation
Common Types of Dashboards and Their Components in Salesforce
Creating Dashboards in Salesforce
Customizing Dashboards in Salesforce
Salesforce Dashboard Scheduling and Automation
Run Your Business From Your Phone with the Salesforce1 Mobile Application
The Saleforce1 Mobile App Introduction
Downloading and Installing the Salesforce1 Mobile App
Configuring Salesforce1
Touring the Salesforce1 User Interface, Navigation, and Global Actions
Performing Common Marketing Actions in Salesforce1
Performing Common Sales Functions in Salesforce1
Performing Common Service Functions in Salesforce1
Salesforce Performance Enhancements and Productivity Hacks
Helpful Productivity Tips for Salesforce Users
In Conclusion - Next Steps
In Conclusion ... Thank You and Here's What's Next!
Executing Campaigns in Salesforce
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